FAQ

Bigmate Frequently Asked Questions

Click on any question to see the answer.
 

1. What vehicle data can be monitored and what can I determine from the monitored data?

GPS information (date, time, longitude, latitude, speed, heading and altitude) is monitored as a standard feature of all Bigmate data loggers and monitoring devices.
In addition, Bigmate can accommodate a variety of external sensors to monitor such things as:
 
  • Temperatures 
  • Hydraulic pressure 
  • Engine RPMs
  • Engine hours 
  • Switches on/ off 
  • Brake action 
  • Acceleration, deceleration 
  • Vibration

From this information the following can be done via a web-enabled user-friendly interface:
 
  • request a map that shows exactly where the equipment has been at any time during a selected period, as well as a full audit trail that shows the path of the vehicle during the period;
  • choose any combination of GPS and sensor information to be displayed in graphical format on a timescale.  The performance of the vehicle can be accurately tracked to determine what caused problems, how sensors performed relative to each other. 
  • switch between map-based, graphical and tabular reports.
  • view Derived information (customer-specific information calculated from the raw GPS and sensor data)
  • display trip details, either for a single vehicle or fleet, to investigate vehicle performance between your defined points of interest (e.g., depots, workshops or offices).  Standard Trip Reports include: 
    • travel time (mean time, minimum, maximum and standard deviation) 
    • stop time (mean stop time, minimum, maximum and standard deviation), where you can decide what criteria is used to register a stop
    • time at destination (mean time, minimum, maximum and standard deviation)
    • exception summary and detail for events that you define (such as speeding, overheating or geofence violations).
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2. How frequently is vehicle position on the map updated? What update frequency options do you offer?

For certain Bigmate units (“monitors”), the data is updated in near real-time via CDMA 1xRTT or GSM GPRS transmissions.  

For others (“data loggers”), the data is logged to onboard memory at an interval that can be set at any value from one second to thirty minutes (this can be changed at any time). For these units, the information is downloaded to the website:
 
  1. at regular predefined intervals. For a 1 minute logging interval, which we find most customers prefer, a regular download of once per 24 hour period is sufficient. This can however be changed to any download interval you prefer (e.g., 4, 6 or 12 hours).
  2. when an alarm is activated on the unit. This is where you set limits for the information that is monitored -- if any of the limits you specified is exceeded, a download will be initiated at that time; and
  3. upon request by the web user.
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3. In what ways can reports be customised?

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4. Can I produce a history for a specific vehicle?

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5. Does your system use web browser-based tools or PC application-based software to display the map?

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6. What mapping software does your system use?

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7. Does your system work with other manufacturers’ hardware?

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8. What customer care does your company provide?

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9. Is the system purchased as a standalone setup for the customer to operate and maintain, or is the data logged and supplied through Bigmate?

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10. Will we need to purchase a LAN, WAN, modems or other hardware or software in order to use the Bigmate system?

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11. Can you provide a customisation to the service if there is a special   monitoring need?

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12. Do you offer trials?

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13. What warranty arrangements are in place concerning system hardware replacement parts and labour?

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